Purchasing

I bought the app for my Android device, but I now have an iOS device—or vice versa. Do I have to repurchase the app?

None of the three app stores that sell the app respects purchases made from a competing app store. Unfortunately, we do not have a method to identify paid customers of any app store or to provide a free or discounted installation through a different app store. In response to this, we have lowered the price of the Android version of the app to make it easier to own on a second device.

How do I find your app in the app store?

If you are an iOS (iPhone, iPod, or iPad) user, open the App Store on your device and tap Search at the bottom. Type “School Psychology Tools” in the search box, and tap Search.

For Android devices, you will want to go to one of two Android App Stores, either the G​oogle Play Store or the A​mazon App Store.​

Backups

What is included in backups? What can I use backups for?

The backup feature exports a full backup of all your data, so it is used primarily to prevent data loss in case something happens to your device. Backups can also be used to transfer all your data from one device to another (though it doesn't keep them in sync afterward).

On my (Android/iOS) device, can I restore a backup made on my (iOS/Android) device?

Yes, a backup created on Android can be restored on iOS, and vice versa.

Importing/exporting using Dropbox (Android)

To use this feature on Android, go to Settings and select “Export data.” A browser window will open, and you will be prompted to create a Dropbox account or sign in. You will then be asked to give School Psychology Tools permission to modify your files in Dropbox. Tap “Allow.”

After this setup is complete, you may need to go to Settings and press “Export data” again. In the window at the top of the screen, enter a filename (we suggest something like “SPT Oct 22”), and press “Upload” or the keyboard's Enter or Send key. The data will be transferred to your Dropbox account.

To restore a file, go to Settings and select “Import data,” then tap “Continue” to acknowledge the warning that you will be overwriting ALL of your existing data. Find the file “SPT Oct 22” in the list of files on Dropbox, and tap “Yes” to confirm that you want to download and restore this backup. Restoring the backup may take a few minutes depending on the size of the backup and your device's speed.

Where did Import/Export go? (iOS)

The Import/Export button is now called “Backup/Restore Data” to make its function clearer.

What should I do with backup files? How can I move data from my iPhone to my iPad (or vice versa)? (iOS)

Create the backup:

  1. On the device that has your data, open the app and navigate to Settings > Backup/Restore Data. This should open a Backup Files list.
  2. Tap the + sign and then Continue. This will create a new backup file and add it to the list.

Now transfer the backup to the second device, or just store it in a safe place. There are two ways of doing this:

Method 1: Transfer the backup using iTunes.

  1. Connect the first device to a Windows or Macintosh computer. You do not need to synchronize the device. Run iTunes on the computer, select the device, and choose the Apps tab for the device. This screen displays a list of apps on the device and apps available for installation; but at the bottom it also has a list of apps that can exchange files with the computer. Select School Psychology Tools from the list; find the backup file and drag it to your computer's desktop.
  2. If you want to load the backup on a second device, connect the second device to the computer. In iTunes, again select the device and choose its Apps tab. Scroll down and select School Psychology Tools from the list of apps that accept files, and drag the file from your desktop into the list.

Method 2: Transfer the backup using Dropbox or Google Drive.

  1. On the first device, you should still be on the Backup Files screen from “Create the backup” above. Tap the backup file to select it, and tap the action button (the button on the right). This should give you three options: Upload to Dropbox, Upload to Google Drive, and Open In.... Open In... can be used to send the backup to other apps that accept files, such as the Dropbox app or other cloud drives. But we'll use the built­-in Dropbox or Google Drive option here.
  2. Choose Upload to Dropbox or Upload to Google Drive. If you haven't used this feature before, you'll be prompted to sign in and give School Psychology Tools access to your cloud storage. Then browse to the desired location and tap the Upload Here button.
  3. If you want to load the backup on a second device, open the app on that device and navigate to Settings > Backup/Restore Data. This should open a Backup Files screen.
  4. On the second device, tap “Download a backup file,” and choose the cloud drive you are using (Dropbox or Google Drive). Again, you may need to sign in and grant access if you haven't done this before. Then select the backup file and tap Download Selected File. The file should be downloaded and should now appear in the list of available backup files.

Restore the Backup Data

  1. On the device where you want to load the backup, open the app and navigate to Settings > Backup/Restore Data.
  2. Select the backup file, tap the red Restore button, and tap Yes when prompted to confirm that you want to replace any existing data with the contents of this backup file.

Archives

How do I archive students? What happens to them when they are archived?

Archiving students is a good way of cleaning up and filing away last year's caseload. Archiving removes selected students from various lists in the app, making it easier to find your active students. The archived students, however, do not really go anywhere, and their data can always be unarchived.

To archive a student:

  1. On iOS devices, go to Students and tap Edit. Now you can select which students get archived in a couple of different ways:
    • You can simply tap individual students in the list. (As you tap them, checkmarks appear to the left.)
    • Or tap Select (lower left corner), then choose to archive “All,” “None,” or “Inactive”. Selecting “Inactive” will archive only those students who have not been active in the last 3 months and do not have a due date scheduled during the next 9 months. Selecting “Inactive” is an efficient method for quickly filing away your old caseload.
  2. After selecting the students to archive, tap Archive at the bottom center. Confirm your choice, and the app will archive these students.

To unarchive a student: Follow these same steps except after pressing Edit, choose Archived from the toggle button at the top. Now you can select the students to unarchive.

Other Features

How do I synchronize my School Psychology Tools calendar with other calendars?

For Google Calendar, please see https://support.google.com/calendar/answer/151674.

For Outlook, please see http://www.slideshare.net/kingdallen/how-to-sync-calendars-12746215.

Privacy

Is the app secure? Is it FERPA and HIPPA compliant?

  1. Student data is stored locally on your device. On iOS devices, it is encrypted like all other app data.
  2. We do not store any student data on our server except data you enter on my.specialedhub.com prior to loading it into School Psychology Tools on your device. When you clear this data from my.specialedhub.com, no copy is retained.
  3. All iPhones, iPods, and iPads provide a “Passcode Lock” feature, and on recent models you can use this with Fingerprint ID. You must turn this feature on to maintain compliance. Future versions of the app will also incorporate Fingerprint ID into the app itself, but this is not a susbstitute for the data encryption provided by your device's Passcode Lock or Fingerprint ID.
  4. You have complete control over all the student data you collect. Regardless of whether you archive students or not, all of your data is stored locally on the device and accessible only to users you permit via Passcode Lock or Fingerprint ID.
  5. You do not need to use cloud services like Dropbox or Google Drive to back up your data (although we provide this option). You can use iTunes to transfer backups directly from your device to your laptop or PC.

Web Portal

How do I access and use the web portal?

Our web portal is located at www.specialedhub.com. If you are a School Psychology Tools user (iOS only), you can input student data through this portal using any web browser.

Once you create your free account, you can input students individually or upload a batch of student data all at once in a spreadsheet. More detailed instructions are found in the portal's Help menu.

After student data is entered, the next step is to log into Special Ed Hub through the app. On the Students screen, tap the New Student button, and choose “From specialedhub.com.” Log in if necessary, then tap “Fetch student information” to retrieve students added through the web portal.

Special Ed Hub is not only our web portal for School Psychology Tools users, but also a good place to take the pulse of special education through news feeds and blogs from all around the internet.